Frequently Asked Questions

Everything you need to know about our handcrafted luxury pieces.

What materials are used in Almaza Fine Jewelry?

We use only the finest materials, including conflict-free diamonds, ethically sourced gemstones, and 18k solid gold. Each piece is hallmarked to guarantee its purity and authenticity.

Do you offer international shipping?

Yes, we ship worldwide via secure, insured couriers. Shipping times vary by location, but most international orders arrive within 7-10 business days.

Can I customize a piece of jewelry?

Absolutely. We offer bespoke design services where you can collaborate with our artisans to create a unique piece. Contact our concierge team to begin your custom journey.

How should I care for my jewelry?

To maintain brilliance, clean your jewelry with a soft cloth and mild soapy water. Avoid contact with harsh chemicals, perfumes, or lotions, and store pieces in their original Almaza pouch.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made and engraved pieces are final sale and cannot be returned.

How do I determine my ring size?

We provide a comprehensive sizing guide on our website. Alternatively, you can request a complimentary physical ring sizer to be mailed to your home before placing an order.